Patient and Family Rights:
* The right to receive services that provide security, privacy, and dignity, and that respect their personal values and beliefs.
* The right to maintain the confidentiality of their medical and personal data.
* The right to know their rights and responsibilities, as well as information related to their condition, and to have their inquiries responded to in a manner appropriate to their needs.
* The right to receive quality medical service tailored to the patient’s needs.
* The right to know the name of the treating physician and healthcare team.
* The right to be informed about treatment methods, benefits, alternatives, and complications, and to participate in treatment decisions.
* The right to give prior, informed, written consent before any interventional or surgical procedure.
* The right to know the prices of services before receiving treatment.
* The right to receive appropriate pain treatment.
* The right to have their complaints and suggestions addressed and responded to without prejudice to the medical services provided.
* The right to refuse care and discontinue treatment after being informed of the consequences.
* The right to obtain a second medical opinion from inside or outside the hospital.
Duties of the patient and their family:
* Not to withhold any medical information that would aid in the patient’s diagnosis and treatment.
* Adhere to instructions related to the medical care plan in accordance with the physician’s orders and participate in decision-making.
* Follow and respect hospital rules and regulations and medical orders related to the medical care plan.
* Commit to paying financial dues on time and signing the acknowledgment.
* Preserve public property and prevent damage.
* Bear the consequences of failure to follow the patient’s medical care instructions or refusing treatment.
* Respect patients and staff.